Reference

How We Handle Your Privacy at superking

We collect only what we need to run your account and process your payments through bKash, Nagad, or Rocket.

Data CollectionPayment PrivacyAccount ControlCookie DisclosureYour Rights
Browse the Lobby Read FAQ
superking How We Handle Your Privacy at superking
DATA HANDLING PRACTICES

How superking Protects and Manages Information

We apply layered controls to keep your personal and financial data safe from collection through to deletion. Each practice below describes a specific part of how your information moves through our systems, who can see it, and what choices you retain over it throughout the lifecycle of your account.

Encryption at Rest

All personal and payment data sits on encrypted storage. Even if physical hardware were compromised, the data remains unreadable without the decryption keys held separately by our infrastructure team under strict access controls.

Cookie Usage

We use functional cookies to keep you logged in across sessions and analytics cookies to understand how pages perform. You can adjust cookie preferences from the banner shown on your first visit or later through your browser settings.

Account Security

Your account is protected by the password you set and an OTP sent to your registered mobile number during sensitive actions like withdrawal requests or password changes. We never ask for your full password through chat or email.

Data Retention

Transaction records tied to bKash, Nagad, or Rocket payments are retained for the period required under applicable financial regulations. Session and device logs are purged on a rolling basis once they are no longer needed for security analysis.

Third-Party Sharing

We share data only with payment processors to complete your deposit or withdrawal and with security partners who help us detect fraud. We do not sell or rent your personal details to marketing companies or data brokers under any circumstance.

Your Correction Rights

If any detail on your account is incorrect — name, phone number, email — you can update it from your profile or ask support to correct it. We act on verified correction requests within a reasonable timeframe and confirm the update back to you.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your information is used, or you want to make a formal data request, these are the channels to use. Our support agents handle privacy queries with the same priority as account or payment issues, so you get a direct answer without being bounced between departments.

Live Chat Open the chat widget from any page on mobile or desktop. Mention your data request in the first message and the agent will route you to the privacy queue. No need to repeat yourself — the chat log stays in your account history for reference.
Email Support Send your request to our support email address found in the account help section. Include your registered phone number and a brief description of what you need. Responses come back to the same thread so everything stays in one place.
Account Settings Head to your profile page and look for the data preferences section. From there you can update contact permissions, download a summary of stored data, or submit a deletion request directly without contacting an agent.

Common Questions About Your Data and Rights

Below are the questions we hear most often from account holders about privacy, data handling and how to exercise control over the information we store. Each answer is specific to how superking operates for users in eligible regions.

We collect your name, mobile number, email address and date of birth during registration. Device information like phone model and browser version is logged automatically when you access the platform, so we can display pages correctly and detect unusual login patterns.

Transaction details are passed to the relevant payment processor to complete your deposit or withdrawal. We store a reference ID and the amount on our side for your transaction history, but we never store your wallet PIN or full payment credentials on our servers.

No. We do not sell, rent or trade your personal data with advertising networks or unrelated companies. Sharing is limited to payment processors for completing transactions and security partners who help us identify fraudulent activity on accounts.

After account closure, transaction records are retained for the period required by applicable financial regulations in your region. Personal identification details and session logs are deleted once those obligations expire, unless a legal hold applies.

Yes. Go to your account settings and use the data export option, or contact support via live chat or email with your registered number. We compile the file and make it available within a reasonable timeframe after verifying your identity.

Submit a deletion request through your account settings page or by contacting support directly. We verify your identity first, then remove personal details that are not subject to regulatory retention. You receive confirmation once the process completes.

We use functional cookies for session management and analytics cookies to monitor page performance. You can accept or reject non-essential cookies from the banner on your first visit, or adjust preferences any time through your browser cookie settings.

Your account uses a password plus OTP verification sent to your registered mobile number for sensitive actions like withdrawals or password resets. We also monitor login patterns and flag unusual device or location changes for additional verification.

Access and eligibility depend on your local law and eligible regions. Where specific data protection regulations apply, we follow those rules for your account. The core privacy practices described on this page apply to all account holders regardless of location.

We update the policy when our data practices change materially. A notice appears on the site and, where possible, we send a message to your registered email or mobile number so you can review the updated terms before continuing to use your account.

Related pages

superking Bangladesh Andar Bahar Card Room Register bKash FastMoney superking App