Reference

Legal Framework for Your Account

We set out clear policies so you know exactly how your data, funds and account are handled. Access to superking depends on your local law and eligible regions — read below for the detail that matters to you.

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superking Legal Framework for Your Account
POLICY CONTACT PATHS

Reach Us About Legal Matters

If you have a question about your rights, data or account restrictions, we keep several contact paths open. Choose whichever suits you. Our team handles policy queries separately from general support so responses stay focused on your concern.

Live Chat Open live chat from any page on superking. Policy-related queries are flagged and routed to a specialist who handles legal and account-restriction topics directly rather than passing you through general queues.
Email Channel Send your question to our support email. Include your registered phone number or username so we can locate your account quickly. Expect a written response that references the specific policy clause relevant to your query.
In-App Message Tap the support icon inside your mobile account. Describe your concern in a few lines. This channel works well when you need a quick status update on an existing policy request or account review.
DATA AND ACCOUNT SECURITY

How We Protect What Belongs to You

We take a layered approach to safeguarding your information and funds. Below are the six areas we focus on. Each one ties back to a specific operational practice rather than a vague promise.

Data Collection Scope

We collect only what is necessary to operate your account — name, phone number, email and payment identifiers like your bKash or Nagad account ID. We do not harvest device contacts, photos or location history beyond session-level IP for fraud checks.

Cookie Usage

Our site uses session cookies for login persistence and analytics cookies to understand page performance. You can clear cookies from your browser at any time. We do not sell cookie data or share it with advertising networks outside our own platform operations.

Account Security Layers

Every login sends an OTP to your registered number. Password resets require verification through the same channel. If three failed attempts occur in a row, access locks temporarily and we send you an alert so you know someone tried.

Data Retention Period

We retain account data for as long as your account remains active, plus a compliance-driven period after closure. Once that window passes, personal data is anonymised or deleted. You can request early deletion by contacting support.

Who to Contact

For any data-related request — access, correction, deletion or portability — reach out via live chat or email. Reference your username and describe what you need. We aim to acknowledge within a reasonable timeframe and act according to applicable rules.

How to Request Changes

Log into your account, open settings and update your profile details directly. For changes that require verification (phone number swap, email change), our support team walks you through a short identity confirmation step before applying the update.

Common Questions About Our Policies

Below are the questions we hear most from account holders regarding legal matters, data and access. Each answer points you to the relevant action or contact path.

Access depends on your local law and eligible regions. We do not claim universal availability. If our system detects that access from your location conflicts with applicable regulations, your session may be restricted automatically.

We store your name, phone number, email and the payment identifiers you provide (bKash, Nagad or Rocket account ID). We do not collect biometric data, device contact lists or GPS coordinates beyond session-level IP used for fraud prevention.

Yes. Contact us via live chat or email, reference your username and state that you want your personal data removed. After identity verification, we process the request within the timeframe required by applicable rules in your region.

The version date appears at the top of each policy document on this page. If a material change affects your balance or data handling, we notify you through the email or phone number linked to your profile before the new version takes effect.

If we restrict your account due to a policy or legal concern, any verified balance remains yours. We work with you through support to arrange a withdrawal to your registered bKash, Nagad or Rocket wallet once the review concludes.

We share data only with payment processors (bKash, Nagad, Rocket) to complete transactions and with fraud-prevention partners for identity checks. We do not sell your information to advertisers or unrelated commercial entities.

Log in, go to account settings and submit the change. Because your phone number is tied to OTP security, swapping it requires a short identity confirmation step handled by support. This protects you if someone else attempts the change.

Our terms state the governing jurisdiction within the policy documents themselves. We encourage you to read the applicable clause and, if uncertain, consult a qualified legal professional in your own jurisdiction for interpretation.

We retain certain records for a compliance-driven period after closure, as required by the regulations that apply. Once that period ends, remaining personal data is either anonymised or permanently deleted from our systems.

Both documents are linked in the footer of every page on superking. You can also access them from your account settings menu under the policy section. Each document includes a version date and a summary of changes from the previous version.

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